1. Who we are
Multivision 3D is a specialised studio for 3D visualisations, artist impressions, virtual tours and 3D animations. We are the data controller for the personal data processed through our website and services.
2. What personal data we process
We process personal data that you actively provide to us, or that is automatically generated when you use our website.
Data you provide yourself
- First and last name
- Company name and job title
- Email address
- Phone number
- Content of your message or quote request
- Project information you share with us
Data collected automatically
- IP address (anonymised)
- Browser type and operating system
- Pages visited and click behaviour
- Referring website (referrer)
- Date and time of your visit
3. Why we process your data
We process your personal data exclusively for the following purposes:
- Handling quote requests and contact forms — to assess your request and make you a suitable offer.
- Performance of contracts — to deliver the agreed services, including project communication and feedback via our review system.
- Customer service — to answer your questions and support you during and after a project.
- Website analytics — to gain insight into the use of our website and improve the user experience. We use Matomo (privacy-friendly, hosted in the Netherlands) and Google Analytics via Google Tag Manager.
- Marketing — only with your explicit consent do we send newsletters or commercial messages.
4. Legal basis for processing
We process your data on the basis of one or more of the following legal grounds under the GDPR:
- Consent (Art. 6(1)(a) GDPR) — for placing non-essential cookies and for sending marketing messages.
- Performance of a contract (Art. 6(1)(b) GDPR) — for processing data necessary for the performance of our services.
- Legitimate interests (Art. 6(1)(f) GDPR) — for website analytics and improving our services, always weighing your privacy interests.
- Legal obligation (Art. 6(1)(c) GDPR) — for retaining invoices and other administrative records in accordance with statutory retention obligations.
5. Retention period
We do not retain your personal data longer than necessary for the purposes for which it was collected, or for as long as the law requires.
- Contact form data — maximum 2 years after the last contact, unless a business relationship has been established.
- Client data and project files — 7 years after project completion (statutory accounting obligation).
- Website analytics data — maximum 13 months (Matomo) and 26 months (Google Analytics), in anonymised form.
- Cookie consent — 12 months, after which consent is requested again.
6. Sharing with third parties
We never sell your personal data to third parties. We may share your data with:
- Processors — parties that process data on our behalf, such as our hosting provider and email provider. We have data processing agreements in place with these parties.
- Google LLC — via Google Tag Manager and Google Analytics for website statistics. Google processes data in accordance with its privacy policy and the EU-US Data Privacy Framework.
- Matomo — our privacy-friendly analytics software, hosted on our own server in the Netherlands. No data is shared with third parties.
- Legal obligations — when we are legally required to do so, for example at the request of a court or supervisory authority.
Outside the above cases, your data will not be provided to third parties without your explicit consent.
7. Cookies and tracking
Our website uses cookies. A cookie is a small text file that is stored on your device when you first visit our website.
Functional cookies (always active)
These cookies are necessary for the correct functioning of the website. They remember, for example, your cookie preference. You cannot refuse these cookies.
Analytical cookies (after consent)
We use Matomo and Google Analytics to track how visitors use our website. The data collected is used to improve the website. Matomo is configured with IP anonymisation and does not store full IP addresses.
Marketing cookies (after consent)
Via Google Tag Manager, marketing cookies may be placed to measure the effectiveness of our online advertising. These cookies are only placed after your explicit consent.
Managing cookies
You can withdraw your cookie consent at any time via the "Privacy settings" button at the bottom of each page. You can also delete cookies via your browser settings. Please consult your browser's help function for instructions.
8. Security
We take the protection of your data seriously and implement appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Our website uses a secure HTTPS connection (SSL/TLS). Access to personal data is restricted to employees who need it to perform their duties.
If you believe that your data is not properly secured, or if there are indications of misuse, please contact us at info@multivision3d.nl.
9. Your rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — you have the right to request access to the personal data we process about you.
- Right to rectification — you have the right to have inaccurate or incomplete data corrected.
- Right to erasure ('right to be forgotten') — you have the right to have your personal data deleted, unless we have a legal obligation to retain it.
- Right to restriction of processing — you have the right to have the processing of your data restricted in certain circumstances.
- Right to data portability — you have the right to receive your data in a structured, commonly used and machine-readable format.
- Right to object — you have the right to object to the processing of your data on the basis of legitimate interests.
- Right to withdraw consent — where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise your rights, please contact us using the details below. We will respond to your request within 30 days.
10. Contact and complaints
For questions or requests regarding your personal data, please contact us:
If you are not satisfied with the way we process your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
We would appreciate it if you first contact us so that we can resolve the issue together.